Fedex Questions

1.Introduction for FedEx

     FedEx provides customers and business worldwide with broad portfolio of transportation, e-commerce and business services. Other than traditional delivery, FedEx offers customers all-round solutions with high information technology in order to exceed their expectation.

The main customer service of FedEx contains different stage of supply chain management. Firstly,Our specialists advises customized,professional solutions for unique customers. Secondly, when customers want to know the lasted status of goods, we will always track  and update it. Lastly, FedEx is  always on your side to answer your inquiries when finishing the delivery service.

The Vision and Mission behind the Business:

Vision: “If we.re all operating in a day-to-day environment, we.re thinking one to two years out. Fred.s thinking five, ten, fifteen years out.”

Mission: We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.

FedEx treats infrastructure as an important investment,  so more and more perfect aspects are developed. Our service area is throughout the world,more than 220 countries and territories, including every address in the United States. Moreover, we uses 650 aircraft and around 47500 motorized vehicles to serve more than 375 airports worldwide in 1200 stations,including 640 in US and 560 outside US,and 12 air express hubs.

FedEx provide supply chain chain management functions ,integrated operation,warehousing and transportation service based on market conditions. Also, B2C is another important customer source,which received reliable,fast and on-time delivery service. Totally, we deliver packages and freight to more than 375 destinations nearly every country each day. However, DHL,UPS and TNT are our main competitors nowsaday, over 90% of the market is dominate by these three company and FedEX.

There are a lot of services and products offering by FedEx. For packing services and shipping ,FedEx Ground and FedEx One Rate can serve international shipping with professional packing service like specialty boxes.In addition, fax ,passport,office supplies and convention center services are also provide to our customers in order to enjoy all-round logistic service.

2. List the benefits of a virtual supply chain

Virtual Supply Chain is Any chain (or network) connected through electronic links represents an organizational structure that facilitates efficient and effective flows of both physical goods and information in a seamless fashion.

   Systems are used now: 

1.Power ship system:  It provides customers with proprietary online services and to provide additional services including storing of frequently used address, label printing and the others

2.COSMOS (Customers Operations, Service, Master on-line system):

   It can manage on-time information such as vehicle, people, package, routes and the others and provide integrated information flow of shipped goods and transportation mode. It makes use of bar code to improve the delivery cycle efficiency, evaluating customer service levels as well.

 

3.EDI (Electronic Data Interchange):

It can build one-to-one relationship with their customers by providing management services, such as order processing and related distribution, to interconnect and distribute information to all roles in supply chain. It links to other parties in supply chain to improve the sources and procurement strategy and finally can improve tighten and synchronize inventory out of the system to squeezing time.

 Here are benefits of virtual supply chain:

 1.Improve the efficiency and control:Just-in-time inventory management can help reduce cost including warehousing cost and wastage through obsolete stock.Also, It provides high flexibility in relation to changing marketing conditions in terms of the volume of production.
2.Greater transparency and convenience in information sharing: It improves communication along the logistics value chain,decrease mismatch of demand and supply and reduce wastage.
 3.Better value-added service:Power Ship System is provided for high-volume shipper with high speed, secure connectivity to streamline customer’s supply and relevant data into their existing system.Therefore,customer can be more loyal to the company when FedEx has stronger brand positioning.